Some of you may know that the charging port on my Nook stopped working. The microUSB end was loose in the port whenever you plugged it in, so it didn’t connect to anything – not the computer or charging plug. I even took it to my local B&N store to have them look at it. They gave me a new cord and charger, but tested them in store with my Nook and it still didn’t work, so it was quite obviously my Nook. They advised me to call CS and ask for a replacement, since I am well within my one-year warranty. This happened right at the time I received 3 eARCs from netGalley for review. Le sigh.
So I called Barnes & Noble customer support (1-800-THE-BOOK, in case you need to know), talked to a lady who put in an RMA (Return Merchandise Authorization) request and emailed me a pre-paid return slip and I was on my way. That was Wednesday evening.
|My old Nook in my beautiful Kate Spade case next to “newbie”|
new Certified, Pre-Owned Nook was waiting for me at my door this morning (I didn’t even know the mailman came this early!), ready to be opened and books transferred. Since I use Calibre for all of my non-B&N books, the library is already there, waiting to be synced with the simple press of a button. All I have to do is plug it in.
I’m a little bummed that I won’t be able to pull my screensavers and wallpapers off of my old Nook; but I guess that also means I’ll have fun looking for and putting on new ones. Anyway, it’s that easy to get a replacement from B&N. Sometimes they send a new Nook to you (that’s what I got last time); sometimes it’s a CPO. Either way, I’ve been very happy with the service over the phone and in store and it’s the device I definitely recommend to all of my friends who enjoy reading.
Everyone names their Nook. My last one was “Deuce” (for various, and obvious, reasons heh). What should I name this one?
Latest posts by Jennifer @ BookShelfery (see all)
- Before We Were Yours by Lisa Wingate | Book Review - 08/04/2019
- The Perfect Date – Movie Review - 05/07/2019
- Book Review: Daughters of the Lake by Wendy Webb - 02/15/2019